Don manages the daily business operations of Fusion and EndTrust in the shared customer service center located in Bedford, Texas. Don serves as the key point of contact for operational processes and his staff provides support to our credit union partners, dealers, insurance companies, and credit union members who have become CU Xpress Lease customers. A critical responsibility of Don’s in the service center is to manage the lease maturity process, providing financing options and utilizing the industry leading wear-and-tear procedure known as the “No Surprises” policy to ensure a positive leasing experience for each credit union member. Don has been in the finance and leasing business since 1982, joining Jim Calvert at EndTrust in 2004 after a twenty-one-year career with Mercedes-Benz Financial Services. From 1994 to 2004 he served as National Director of Remarketing where he managed a lease portfolio of over $35 billion. While serving as National Customer Service Director, he was instrumental in successfully launching the Mercedes-Benz Customer Service Center in Dallas and implementing renowned “best in class” remarketing processes. Don tirelessly works to meet and exceed the needs of our business partners and driving customers.
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